FAQ's

How do I book a rental?

Booking is easy and can be completed online through our website.
Simply select your rental item(s), choose your event date, review the details, and submit for your quote. Once availability is confirmed, you’ll be able to review and sign the rental agreement and place a deposit to reserve your items by selecting “Book This Event”.

Is a deposit required to reserve a rental?

Yes. A small deposit is required to reserve your rental and remove it from availability for your event date.
The deposit is applied toward your total balance and helps ensure availability and scheduling.

When is the remaining balance due?

The remaining balance is due before delivery takes place, unless the form of payment is cash.
You’ll receive reminders leading up to your event so there are no surprises.

What payment methods do you accept?

We accept:

• Credit and debit cards

• Cash (by prior arrangement)

For certain organizations (such as schools or nonprofits), invoicing options may are available upon approval.

Do you accept checks?

In most cases, we do not accept personal checks.
Checks may be accepted only for approved schools, nonprofits, or organizations and must be arranged in advance. Please contact us before booking if this applies to your event.

Are delivery, setup, and takedown included in the price?

Yes! Our pricing includes:

• Delivery (within our standard service area)

• Professional setup

• Takedown after your event

• Cleaning and sanitization

There are no hidden setup or breakdown fees.

Is there a minimum order amount?

Yes. We have a minimum order requirement to ensure we can provide the same level of professional service for every event.
The minimum order amount may vary depending on location.

Can I make changes to my booking after placing a deposit?

In many cases, yes.
Changes such as adding items, adjusting quantities, or updating event details may be accommodated based on availability. Any changes should be requested as soon as possible so we can best assist.

What happens if I need to cancel my booking?

If you need to cancel, your deposit will be retained as a credit that can be applied toward a future booking, subject to our cancellation policy.
Full details are outlined in our rental agreement.

Do you offer discounts or promotions?

Occasionally, yes!
We may offer seasonal promotions, bundle discounts, or special offers for schools, nonprofits, and community events. Follow us on social media or check our website for current offers.

Do you deliver and set up the rentals?

Yes. All rentals are delivered, professionally set up, and taken down by our team.

Is delivery included in the rental price?

Delivery pricing is based on distance, which can vary depending on the event location.

We currently offer free delivery within 5 miles of our location.
Events beyond this area include a delivery fee, which is automatically calculated by our booking system and clearly shown before checkout.

This allows us to keep rental pricing fair while accounting for longer drive times, fuel, and crew hours.

When will my rental be delivered?

Delivery times are scheduled within a delivery window, not an exact arrival time.
Our standard delivery window is:
🕣 8:30 AM – 4:30 PM

Your delivery window will be confirmed prior to your event, and we’ll notify you when our team is on the way.

When will the rental be picked up?

Pickup typically occurs after your event concludes, either later the same day or the following day, depending on the event type and schedule.
Exact pickup timing is coordinated in advance so you know what to expect.

Do I need to be present for delivery and pickup?

An adult (18+) must be present at delivery to:

• Confirm setup location

• Review safety guidelines

• Ensure access to power and space

For pickup, presence is usually not required as long as the equipment is accessible and powered down (if applicable).

How much space is needed for setup?

Each rental requires enough space for:

• The inflatable or equipment footprint

• Clearance around all sides for safety

• A safe, accessible path for delivery

Exact space requirements are listed on each rental item’s page. If you’re unsure, we’re happy to help confirm fit before booking.

What do I need to provide before delivery?

Before delivery, please ensure:

• Clear access to the setup area

• A dedicated power source within the required distance

• Pets are secured away from the setup area

The setup location is free of debris or obstacles

What if there are stairs, hills, or tight access areas?

Please let us know in advance if your event location includes:

• Stairs or steps

• Steep hills or slopes

• Narrow gates or pathways

Some locations may require additional equipment, staff, or may not be accessible for certain rentals.

Can rentals be delivered to parks, schools, or apartment complexes?

Yes, but these locations often require advance coordination, including:

• Property or park approval

• Clear access for delivery vehicles

• Confirmation of power availability

Additional details are covered in our Parks, Schools, HOAs & Apartments FAQ section.

What happens if delivery access is not available when you arrive?

If our team cannot safely access the setup area due to:

• Locked gates

• Inaccessible paths

• Missing approvals

• Power not available

The rental may not be able to be delivered, and fees may still apply per the rental agreement.

Can I request an exact delivery or pickup time?

We’re unable to guarantee exact arrival or pickup times due to routing, traffic, and weather conditions.

However, we do our best to accommodate reasonable requests and will communicate clearly if a specific timing requirement may be an issue.

For events that require exact delivery timing or pickup outside our standard delivery or pickup windows, after-hours service may be available for an additional fee.

How long is the rental?

All rentals are priced per day (up to 24 hours).

This allows flexibility for delivery, event timing, and pickup without rushing your celebration.

Does the rental include overnight use?

Yes, most rentals include overnight use at no additional charge.

Overnight rentals allow us to pick up the equipment the following day, which helps avoid interrupting your event and keeps scheduling smooth for everyone.

What time can my event start?

Your event can begin once the equipment has been delivered and safely set up.

We always aim to deliver early enough for your event to start on time, and delivery timing is coordinated in advance within our standard delivery window.

What if my event is only a few hours long?

That’s completely normal. Most events use the equipment for 3–6 hours.

Our pricing reflects the full service provided — including delivery, setup, takedown, cleaning, and equipment availability — not just the hours of use.

Can I keep the rental longer than one day?

In some cases, yes.

Multi-day rentals may be available depending on item availability and scheduling. If you need the equipment for more than one day, please reach out in advance so we can confirm options and pricing.

Can I request early delivery or late pickup?

Early delivery or late pickup requests may be accommodated depending on availability.

Requests outside our standard delivery or pickup windows may be subject to an additional fee. We’ll always communicate clearly if this applies before your event.

What happens if my event runs late?

If your event runs longer than expected, please do not attempt to move, deflate, or disconnect the equipment on your own.

If a same-day pickup was scheduled and your event is still ongoing now worries, we recommend overnight pickup whenever possible to avoid this situation. If pick-up is beyond 24 hour rental timeframe or after pickup hours additional fee may apply. Contact our team with any questions you may have.

How much space is needed for my rental?

Each rental requires enough space for:

• The equipment footprint

• Clearance on all sides for safety

• Safe access for delivery and setup

Exact space requirements are listed on each rental item’s page. If you’re unsure whether an item will fit, we’re happy to help confirm before booking.

What type of surface can the equipment be set up on?

Most rentals can be set up on:

• Grass

• Concrete

• Asphalt

• Indoor flooring (with approval)

The setup surface must be level, clear of debris, and safe for anchoring. Some items may not be suitable for certain surfaces.

Do I need to provide power for inflatables or equipment?

Yes. Most inflatables and powered equipment require access to a dedicated electrical outlet.

The outlet should be:

• Standard household power

• Within the required distance listed on the item page

• Dedicated to the equipment (not shared with other appliances)

If power is not available, a generator may be required (Can be rented upon availability, contact us for more details).

Can you provide a generator if I don’t have power?

Yes, generators may be available upon request, depending on availability and event needs.

Please let us know in advance if you’ll need a generator so we can confirm compatibility, pricing, and placement.

What do I need to do to prepare the setup area?

Before delivery, please ensure:

• The setup area is clear of furniture, toys, and debris

• Pets are secured away from the setup area

• Access paths are clear and wide enough for equipment

• Power is available and accessible

Preparing the site ahead of time helps ensure a smooth and timely setup.

What if there are stairs, hills, or tight access areas?

Please notify us in advance if your event location includes:

• Stairs or steps

• Steep hills or slopes

• Narrow gates or pathways

Some setups may require additional staff or equipment, and certain locations may not be accessible for all rentals.

What happens if the setup location is not ready or accessible?

If our team cannot safely complete setup due to:

• Insufficient space

• No power available

• Unsafe or unapproved surfaces

• Blocked or inaccessible paths

The rental may not be able to be set up, and fees may still apply as outlined in the rental agreement.

Can rentals be set up indoors?

Indoor setups may be possible depending on:

• Ceiling height

• Floor type

• Power availability

• Venue approval

Please contact us in advance to confirm whether an indoor setup is appropriate for your event.

What happens if there is bad weather?

Light rain or overcast conditions are usually fine for most rentals.
However, for safety reasons, we cannot set up equipment in unsafe conditions such as:

• Heavy rain

• Strong winds

• Lightning

• Severe weather conditions

If weather conditions are unsafe, we will work with you to discuss available options.

Who decides if weather conditions are unsafe?

For safety and insurance reasons, final decisions regarding setup in unsafe weather conditions are made by our team.

We closely monitor forecasts leading up to your event and communicate clearly if weather may impact setup.

Can I cancel or reschedule due to weather?

Yes. If weather conditions require cancellation, your deposit will be returned or can be retained as a credit to be applied toward a future booking, subject to availability and our cancellation policy.

Whenever possible, we encourage rescheduling to a future date if anticipating poor weather conditions.

What if I want to cancel for reasons other than weather?

If you need to cancel for non-weather-related reasons, your deposit will be retained as a credit that can be applied toward a future booking, subject to our cancellation policy.

Please notify us as soon as possible if your plans change.

What happens if you are unable to deliver due to circumstances on your end?

In the rare event that we are unable to deliver due to circumstances within our control, any payments made will be refunded.

Are deposits refundable?

Deposits are non-refundable (See rental agreement for weather refund policy) but may be applied as a credit toward a future booking, in accordance with our cancellation policy.

What if weather changes after setup?

If weather becomes unsafe after setup, use of the equipment should stop immediately.

For safety reasons, equipment should not be operated during severe weather. Please follow the safety guidelines provided.

Is adult supervision required?

Yes. Active adult supervision (18+) is required at all times while the rental equipment is in use.

The supervising adult is responsible for:

• Enforcing safety rules

• Monitoring participant behavior

• Ensuring the equipment is used properly

Do you provide staff to supervise the equipment?

No. Unless explicitly arranged in advance, we do not provide on-site attendants or supervision.

The renter is responsible for ensuring proper supervision throughout the event.

Will you review safety rules at delivery?

Yes. At delivery, our team will:

• Review basic safety guidelines

• Confirm proper setup and anchoring

• Answer any last-minute questions

Safety rules must be followed for the duration of the rental.

Are there age, height, or weight limits?

Yes. Each rental has specific manufacturer-recommended limits, which may include:

• Age ranges

• Maximum number of participants

• Weight or height limits

These guidelines are listed on each applicable rental and must be followed for safe operation.

Can adults and children use the equipment together?

For safety reasons, adults and children should not use inflatables at the same time unless the equipment is specifically designed for mixed use.

Mixing ages and sizes increases the risk of injury.

What safety rules should guests follow?

Common safety rules include:

• No shoes, food, drinks, or sharp objects on the equipment

• No flips, wrestling, or rough play

• One rider at a time on slides unless otherwise stated

• Exit immediately if instructed by the supervising adult

Additional item-specific rules may apply.

What if someone gets injured?

Minor bumps and falls can happen during active play.

If an injury occurs:

• Stop use of the equipment immediately if necessary

• Provide basic first aid

• Contact emergency services if needed

All incidents should be reported to us as soon as possible.

What happens if safety rules are not followed?

If safety rules are not followed, use of the equipment must stop.

Continued unsafe use may result in early termination of the rental without refund, as outlined in the rental agreement.

Can rentals be set up at parks, schools, HOAs, or apartment complexes?

Yes — we regularly provide rentals for parks, schools, apartment communities, HOAs, and shared spaces.

These locations often require additional coordination, so we recommend reaching out early to confirm details.

Do I need approval from the property or venue?

Yes. The renter is responsible for obtaining any required approvals or permits from the property owner, HOA, school district, or parks department.

Written approval is strongly recommended and may be required before delivery.

Do you provide permits or handle approvals?

No. Permits and approvals must be secured by the renter.

However, we’re happy to provide:

• Equipment details

• Setup requirements

• Insurance information (upon request)

Is insurance required for these locations?

Some venues require a Certificate of Insurance (COI).

If needed, we can provide a COI naming the venue as additionally insured, provided we receive the request and venue details in advance.

Who must be present during the event?

An on-site supervising adult (18+) must be present for the full duration of the event.

For shared or public locations, the supervising adult must:

• Be authorized by the venue

• Remain on-site while the equipment is in use

• Be reachable by phone at all times

Are there special power or access requirements for these locations?

Yes. Many parks and shared spaces do not provide power or have limited access.

Please confirm in advance:

• • Power availability (or generator needs)

  • Vehicle access to the setup area

  • Distance from unloading area to setup location

  • Surface type and anchoring options

What if access or approval is not available at delivery?

If our team arrives and is unable to safely set up due to:

• Missing approvals or permits

• Restricted access

• Inadequate power

• Unsafe or unapproved setup areas

The rental may not be able to be delivered, and fees may still apply as outlined in the rental agreement.

Can rentals be delivered to upper floors or rooftops?

In regards to inflatables or rentals requiring anchors to hold them down. No. For safety and equipment limitations, rentals must be set up on ground-level surfaces that are safely accessible by our delivery team.

In regards to rentals anchored and setup indoors (on upper floors, inside building) or if the item doesn’t require anchoring for operation then yes they can be delivered to these locations.

Do you offer customer pickup or self-setup?

No. For safety, insurance, and equipment care reasons, all rentals must be delivered by our team.

Do you offer generators with every rental?

Generators are not included by default.

Generators may be available upon request for locations without power and must be reserved in advance to ensure availability and proper sizing.

Do you offer attendants or event staff?

Unless arranged in advance, we do not provide on-site attendants or supervision.

The renter is responsible for providing active adult supervision during the event.

We do offer staffing options as an add-on service, reach out for more details.

Do you offer short-term or hourly rentals?

No. Rentals are priced per day, not by the hour.

This pricing reflects the full service provided, including round trip delivery, setup, takedown, cleaning, and equipment availability.

Can equipment be moved after setup?

Regarding items that are anchored: No. Once equipment has been set up and anchored, it must not be moved, repositioned, or relocated by the customer.

If a change is needed, please contact us so we can assist safely.

Regarding items that are not anchored: Yes, items can be moved to different spaces as long as it remains at the event location on file.

Do you offer indoor setups for all equipment?

Not all equipment is suitable for indoor use.

Indoor setups depend on ceiling height, floor type, power availability, and venue approval. Please contact us in advance to confirm suitability.

Do you offer refunds if my event ends early or attendance is low?

No. Refunds are not provided for early event end times, lower-than-expected attendance, or unused rental time.

Do you work with schools, nonprofits, and corporate events?

Yes. We regularly provide rentals for:

• Schools and PTAs

• Nonprofits and community organizations

• Corporate and company events

We’re happy to help plan events of various sizes and complexity.

Do you offer invoicing or net payment terms?

Invoicing options may be available for approved schools, nonprofits, and organizations.

Net payment terms (such as Net 7 or Net 30) must be arranged in advance and approved prior to booking.

Do you offer discounts for schools or nonprofits?

We occasionally offer special pricing or discounts for schools, nonprofits, and community-focused events.

Availability and eligibility may vary depending on the event size, date, and location. Please contact us to discuss options.

Do you provide Certificates of Insurance (COIs)?

Yes. If required, we can provide a Certificate of Insurance naming the venue or organization as additionally insured.

COI requests must be submitted in advance with the correct venue and contact details.

Can you accommodate large or multi-item events?

Yes. Large events and multi-item rentals are welcome, but they require additional planning.

We recommend reaching out early so we can:

• Confirm inventory availability

• Coordinate delivery logistics

• Ensure power and space requirements are met

Who is responsible for supervision during special events?

Unless otherwise arranged, the renting organization is responsible for providing active adult supervision during the event.

For larger events, additional volunteers or staff may be required to ensure safe use of the equipment.

Can rentals be used for public or ticketed events?

Yes, but public or ticketed events must be disclosed in advance.

These events may require:

• Additional insurance considerations

• Adjusted setup or supervision plans

• Clear identification of the supervising organization

What information do you need for special event bookings?

To help us support your event smoothly, we may request:

• Event date, time, and location

• Estimated attendance

• Setup surface and power availability

• On-site contact information

• Any required approvals or permits

Providing this information early helps ensure a successful event.

Are your rentals clean?

Yes! All of our rentals are cleaned thoroughly. We are committed to making sure that your guests are in a clean, well maintained, and safe environment. After each rental, everything is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once everything is clean, it will be inspected to ensure cleanliness.

Do your bounce houses contain any lead in the vinyl and are they safe?

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children and guests is our #1 priority.

What type of parties and events do you provide rentals for?

Everything! Our rentals are a perfect addition to any party, event, or celebration. You can find one of our selection of bouncers, water slides, and interactive games at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Can I use a water hose on a bounce house?

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose if one is not available (please request ahead of rental).